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Updated: July 5, 2026
These terms and conditions are legally binding and constitute a contract between the Service User (hereinafter referred to as "Passenger") on one part, and Satun Tourist Guide Co., Ltd., as the manager and owner of the LipeGo.com platform (hereinafter referred to as the "Company"), on the other part.
By accessing the system, making a seat reservation, and/or making payment through the LipeGo.com platform, the Passenger is deemed to have read, understood, and agreed to be bound by all the terms, conditions, and limitations of liability set forth below, in full accordance with the Electronic Transactions Act.
Clause 1.1 — Electronic Marketplace Disclaimer: The Company and the LipeGo.com platform serve solely as an "Electronic Intermediary" for collecting information, presenting, and facilitating the purchase of passenger tickets between the Passenger and Third-Party Carriers, such as tour boat companies or vehicle service providers. The Company is not a carrier under the meaning of the Civil and Commercial Code and does not have ownership, management authority, or the right to control vehicles, routes, or employees of third-party carriers in any way.
Clause 1.2 — Force Majeure: The Company reserves the right to decline responsibility for any loss, damage, expense, or delay caused by "Force Majeure" events as defined by law, which are beyond the control of the Company and the carrier, including but not limited to: severe weather, monsoons, strong waves, or natural disasters / government navigation bans or travel suspensions from the Marine Department or competent authorities / technical failures, accidents, or sudden critical engineering issues with vehicles / strikes, protests, war, or severe epidemics.
Clause 1.3 — Limitation of Indemnification Cap: In the event of delay, error, or defect proven to be caused directly by a processing error of the LipeGo.com platform (e.g., system failure causing double-booking or overbooking), the maximum liability of the Company to the Passenger shall be limited to refunding or compensating damages not exceeding the total value of the affected ticket, which the Passenger has actually paid through the platform.
Clause 1.4 — Exclusion of Consequential Damages: The Company shall not be liable for indirect damages, consequential damages, or expenses beyond the ticket value in all cases, including but not limited to: pre-booked accommodation/resort costs / airline ticket change fees or penalties / alternative transport costs arranged by the passenger / loss of business opportunity and emotional distress resulting from trip delays or cancellations.
Clause 1.5 — Dynamic Pricing & Contract Formation: The platform's system processes prices dynamically according to market mechanisms. The quoted price displayed on the screen shall not be legally binding until the payment process is fully completed and the LipeGo.com system has officially issued a Booking ID. The Company is not responsible for price differences that may change while the Passenger has not yet completed the transaction.
Cancelling a passenger ticket constitutes a unilateral contract termination, which affects seat management in the system. The Company therefore establishes refund criteria based on the advance notice period (calculated from the travel date and time stated on the ticket) as follows:
Clause 2.1 — Cancellation with more than 7 days' notice: The Passenger is entitled to a 100% refund of the ticket value. However, the Company reserves the right to deduct financial transaction fees and system service charges (Payment Gateway & Operation Fee) at a rate of 5%–7% of the payment amount, as actually incurred.
Clause 2.2 — Cancellation with 3 to 7 days' notice (72–168 hours): The Passenger has the right to choose one of the following remedies: (a) Receive a refund at the rate of 50% of the net ticket value, or (b) Receive a 100% Travel Credit Voucher for use in reserving seats through the platform on the next occasion, valid for 1 year from the date the system issues the credit.
Clause 2.3 — Cancellation with less than 72 hours' notice or No-Show: The ticket shall be designated as "Non-refundable" as the seat has been confirmed and the quota forwarded to the originating carrier. The Company has the legitimate right to retain the full fare amount as compensation for lost commercial opportunity.
Clause 3.1 — Conditions for Change Request Period: The Passenger may request to change the travel date or time through the system at least 72 hours before the original departure time, and shall receive a waiver of the system fee for the first change (subject to seat availability with the carrier). If the request is made less than 72 hours before departure, the system process will be suspended, and the Passenger must contact customer service for special consideration. The Passenger acknowledges that third-party carrier fees or penalties may apply.
Clause 3.2 — Handling Price Differences from Changes: Since ticket prices may vary by time period (Dynamic Pricing), changes to the travel schedule shall follow these rules: If the new trip has a higher price, the Passenger agrees to pay the full difference before the system issues the new ticket. / If the new trip has a lower price, the Company reserves the right not to refund the difference in cash but shall record the difference as Remaining Credit in the user account, to be used as a discount on the next service.
In cases where the Passenger purchases a combined ticket (e.g., van connected to speedboat), the LipeGo.com platform has calculated suitable connection time allowances based on appropriate standard criteria.
However, if a delay occurs from the first-leg vehicle (e.g., van breakdown or delay) causing the Passenger to miss the second-leg vehicle (e.g., boat) on time: The Company's liability as an intermediary shall be limited solely to "coordinating to arrange and rebook the next available trip with the same carrier" for the Passenger as quickly as possible. / The Company cannot guarantee or warrant immediate seat availability and declines all responsibility for any expenses arising from the Passenger's decision to arrange alternative transport, charter a boat, or modify the travel plan independently in all cases.